Policies
Returns & refunds
What can come back, in what condition, and who pays the postage.
Last updated — September 20, 2026
This page is a starting draft. It describes how we intend to operate, and it has not been reviewed by a lawyer.
Unopened products
Unopened products in their original packaging can be returned within 30 days of delivery for a refund of the purchase price. Return postage is paid by the customer unless the return is our error.
Opened food products
Opened food and supplement products cannot be returned. This is a food-safety limitation, not a preference: once a pouch has been opened we cannot verify how it has been stored, and we will not resell it to someone else.
If something is wrong with the product
If a product is damaged, past its date on arrival, or not what the label describes, the above does not apply. Write to us and we will refund or replace it, and cover the postage.
How refunds are issued
Refunds go back to the card used for the purchase, through Stripe. Once we issue it, the time it takes to appear on your statement is set by your bank.
How to start a return
Write to us with your order number before sending anything back, so we can tell you where to send it and note the return against your order.